The Politeness of Language in The Interaction of Buying And Selling Airplane Tickets in Brint One Travel, Kolaka, Southeast Sulawesi

Abstract

Politeness politeness is very important for the continuity of daily communication. Therefore, attention needs to be paid to in the form of research on the politeness of the language of various community groups. This study aims to describe the compliance and violation of the language politeness principle in the interaction of buying and selling airplane tickets at Brint One Travel Kolaka, Southeast Sulawesi. This study also aims to describe whether the seller applies the principle of politeness in the language of serving the buyer. This research uses descriptive qualitative research methods. Research data in the form of speech conversations between employees of Kolint Brint One Travel and buyers of airplane tickets. The research data were analyzed based on the principle of politeness in language according to Leech. The results showed that the obedience of the language politeness principle in the interaction of buying and selling airplane tickets at Brint One Travel Kolaka included the maxim of wisdom maxim, generosity maxim, appreciation maxim, humility maxim, compatibility maxim, and sympathy maxim. Violation of the principle of politeness in language in the interaction of buying and selling airplane tickets at Brint One Travel Kolaka includes violations of the maxim of wisdom and maxim of appreciation. Brint One Travel Kolaka employees apply the principle of politeness in serving the buyer and do not violate the politeness principle.